A lone worker procedure refers to a series of steps that need to be followed in order to work alone safely. You should document your lone worker procedures in your lone worker policy document.
You may find it useful to write a number of procedures suitable for different groups of employees so that they are able to digest the correct information easily.
Lone working procedure examples:
- How the lone worker should check-in with their supervisor and how often
- How and when to use any lone worker solutions, such as apps or devices
- What to do in an emergency including evacuation procedures and who to contact
- What to do when a client shows signs of aggression
- What to do when unauthorised visitors attempt to enter a building where the employee is working alone
This is not an exhaustive list and there are many more scenarios that will require a lone worker procedure. However, implementing as many procedures as is necessary can save lives. This is why it is important that your procedures are made compulsory and you avoid any language that could suggest a choice such as ‘you should’ or ‘you could’.
When first introducing new work alone procedures, it is important to provide briefing and training for your lone workers so that they know exactly what is expected of them. A written step-by-step guide should be distributed for them to refer to and it may be helpful to produce a safety checklist for your lone workers to follow until procedures become routine.
Free lone worker policy template and guide
Need some help getting started? We have created an in depth lone working policy guide and document template for you to use in your business