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Siemens healthineers

Siemens Healthineers use the StaySafe app to provide protection for their lone working staff

Siemens Healthineers is a medical manufacturer who provides diagnostic, imaging and advanced therapy equipment to hospitals and other healthcare facilities. Their enterprise services manage medical devices and provide operational management equipment on a number of different sites. The company operates in over 70 countries and employs around 50,000 employees worldwide. 

Siemens Healthineers employs engineers to oversee sites and maintain and repair medical devices usually in a hospital setting. As maintenance work is often reactive, engineers will typically be on call 24/7 and may have to work alone at times that are less sociable, such as bank holidays and evenings. Staff that work during these times are often more at risk from violence and aggression from the public without the security of other people being present. There was also the risk that engineers could have an accident whilst carrying out repairs or servicing equipment. Managers at Siemens Healthineers were concerned that if an engineer was injured or involved in confrontation, they may not be able to get the assistance they required fast enough. 

The organisation began looking into solutions that could provide their staff the protection they needed. Before StaySafe, the organisation was using a different system to manage the safety of their employees but managers were keen to find something that was modern, easy to use and had a more sophisticated userface. They were also looking for a solution that had full traceability and could be tailored to their company structure and size. After being recommended the StaySafe app by another division of the company, Siemens Healthineers decided to trial the solution. They were impressed with how precise locating staff on the hub was and the simplicity of starting and ending sessions. After their trial period, Siemens Healthineers were convinced that the StaySafe solution was the best option for them. 

Since partnering with StaySafe, engineers are now able to start timed sessions quickly and easily from their mobile phones whenever they are working alone. Once a session has been started, managers have a full overview of where their staff are. If an employee fails to check-in safely during a lone working session, has an accident or raises an alert, managers will be able to send help to their exact location. 

For staff that find themselves working at times which are considered higher risk, StaySafe’s panic alert feature offers them the ability to notify a manager if they are in a dangerous situation or if they need assistance. The app also has a man down feature which sends an alert to managers if an employee has not moved for a certain period of time. This feature is particularly useful for staff that work alone or in areas which are isolated. Engineers now feel much safer knowing that they have the app with them whilst working alone and managers have peace of mind knowing they are fulfilling their duty of care. 

Shaun Webb, MES Manager at Siemens Healthineers comments, “We’re pleased with how well the StaySafe app has integrated into our service delivery. It’s easy to use and the fact it’s scalable means we have the ability to roll it out to other projects as they come onboard . The team were great in helping us get up and running and made sure the questions we had were answered. We’re confident that our staff have the protection they need when working alone”. 

Don Cameron, CEO at StaySafe comments, “For larger organisations like Siemens, ensuring your entire workforce is safe can be a challenging task, we are glad to offer a solution that can be tailored to fit both small and large corporations”. 

Guide to lone working in the field service industry

For those working alone in the field service industry, lone working has become commonplace, with workers regularly carrying out  maintenance work or working with dangerous machinery. Download this guide to find out how to reduce risk to your staff.